Last updated: May 8, 2026
1. Overview
At NF Shop 24, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help. This policy outlines our return and refund process.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Request must be made within 7 days of delivery
- Product must be unused and in its original packaging
- All accessories and tags must be included
- Product must not be damaged due to misuse
- Proof of purchase (order ID) must be provided
Cash on Delivery
You have the right to inspect the product before making payment. If the product is damaged or not as described, you can refuse to pay and return it to the delivery agent.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Perishable goods (food, flowers, etc.)
- Personal care items (underwear, makeup, etc.)
- Customized or personalized products
- Digital/downloadable products
- Products with broken seals (for hygiene reasons)
- Gift cards and vouchers
4. Return Process
- Contact us — Call or message us within 7 days of delivery with your order ID and reason for return.
- Get approval — Our team will review your request and provide a return authorization if eligible.
- Ship the product — Pack the product securely in its original packaging with all accessories.
- Inspection — Once received, we will inspect the product within 2-3 business days.
- Refund/Replacement — Approved returns will be refunded or replaced within 5-7 business days.
5. Refund Options
Approved returns are eligible for the following refund options:
- Full Refund — Money returned via the original payment method
- Store Credit — Credit added to your NF Shop 24 account for future purchases
- Replacement — Same product sent again if defect was manufacturing-related
6. Refund Timeline
- Cash on Delivery: Refund processed within 5-7 business days after approval
- bKash/Nagad/Rocket: Refund sent to your mobile wallet within 3-5 business days
- Bank Transfer: Refund credited within 7-10 business days
7. Exchange Policy
If you receive a defective or incorrect product, we offer free exchange. Please contact us within 48 hours of delivery with photo/video evidence. We will arrange a pickup and send the correct product at no additional cost.
8. Shipping Costs for Returns
- If the return is due to our error (defective/wrong item), we cover all shipping costs.
- If the return is due to customer preference, the customer is responsible for return shipping costs.
- Original shipping charges are non-refundable unless the return is due to our error.
9. Cancellation Policy
- Orders can be canceled within 24 hours of placement at no charge.
- Orders that have already been shipped cannot be canceled.
- To cancel, please contact us with your order ID.
10. Quality Guarantee
We stand behind the quality of our products. If you receive a product that is damaged, defective, or significantly different from what was described, we will refund or replace it at no cost to you. Simply contact us within 48 hours of delivery with supporting evidence.
11. Contact Us for Returns
To initiate a return or exchange, please contact us through any of the following channels:
Please have your order ID ready when contacting us. We aim to respond to all inquiries within 24 hours.
